Message from CEO
Thank you for your continued patronage of Japan Post Insurance.
Since our founding in 1916, we have continuously provided customers throughout Japan with peace of mind through simple and easy-to-understand insurance products with smaller coverage amounts, guided by our social mission of "protecting the means of fundamental livelihood of the public through simple procedures." In FY2025, we provided ¥3.7 trillion in total payments of insurance claims and others to our customers, the highest amount in the Japanese life insurance industry. This is a testament to the trust we have earned from our customers for over a century, and it also represents our great responsibility to society. I personally feel the weight of this great responsibility, and I am deeply humbled by it.
On the other hand, the environment surrounding the Company is changing dramatically, with rising interest rates, advancements in new technologies such as AI, and increasing diversification of our customers' lifestyles and values. In order to remain indispensable to customers and society in this rapidly changing era, we must continuously grow and take on challenges as a company, while leveraging the strengths: the trust we have earned from approximately 16 million customers nationwide and the familiar, reliable nationwide post office network.
In this environment, we launched a new Medium-Term Management Plan in 2026, embodying our desire to continuously create new value and provide unwavering peace of mind to customers nationwide. By further enhancing the value of physical channels such as consultants and post offices through integration with remote and digital technologies, we will establish a value delivery model unique to Japan Post Insurance that provides "easy-to-understand products" and "convenient, attentive services," thereby delivering optimal peace of mind to each and every customer throughout Japan.
In addition, we will continuously strive to further expand the value we provide to customers by pursuing asset management that aims to both solve social issues and achieve profitability, and by improving productivity through business transformation utilizing AI and digital technologies, as well as through streamlined back-office operations.
Our vision for 2040 is to become "an essential company that continuously creates new value and delivers peace of mind nationwide." Going forward, all employees will work to protect the lives of each customer through the power of insurance, based on our management philosophy of "Be a trustworthy partner for people, always being close at hand and endeavoring to protect their well-being."
We sincerely ask for your continued support.
ONISHI Toru
Director and President, CEO, Representative Executive Officer
Japan Post Insurance Co., Ltd.
