Message from CEO

Introduction-The History and Sustainability of Japan Post Insurance
Japan Post Insurance's predecessor, the Postal Life Insurance Service, was launched with the social mission of "protecting the means of fundamental livelihood of the public through simple procedures" in 1916. For over a century since then, we have, with the nationwide post office network, provided peace of mind by supporting the needs of each and every customer throughout Japan.
Based on our management philosophy of "Be a trustworthy partner for people, always being close at hand and endeavoring to protect their well-being," we are aware that the promotion of sustainability management will lead to the resolution of social issues and the enhancement of corporate value. In order to continue being a trusted company, we will work to build a robust governance system based on our appropriate and robust partnership with Japan Post.
Environmental and Social Changes and the Role of Japan Post Insurance
The environment surrounding us is changing rapidly due to climate change, biodiversity loss, declining birth rates and an aging population, and advancements in digital technology, and the social issues that must be addressed are becoming increasingly complex and diverse. Relying solely on conventional thinking in response to these changes in environmental and social issues could ultimately jeopardize the very continuity of business. On the other hand, I believe that there are many opportunities for the creation of new value for companies that take on issues without being bound by conventional frameworks.
Based on our understanding of these issues, Japan Post Insurance positions sustainability as "management itself." In order to remain a company that is needed by customers and society, we will continue to grow and take on challenges, and promote value creation from a long-term perspective.
Initiatives to Resolve Social Issues
Through our life insurance business, we have helped alleviate customers' anxieties and supported them in achieving a prosperous and stable life. Moreover, through the popularization and promotion of Radio-Taiso as well as financial education, we are working to improve health and revitalize local communities, aiming to create a society where every individual can lead a healthy, secure, and vibrant lives. Furthermore, recognizing that our sustainable growth depends on a sustainable global environment, we are taking steps to address climate change and natural capital.
As an institutional investor, we contribute to solving social issues through the power of investment, including investments made through our unique impact investment framework, the Impact "K" Project, and industry-academia collaboration. We are aware of our social responsibility as an institutional investor with an enormous volume of assets under management, and we will steadily increase revenue while making investments that bring about positive impacts and value in society.
Sustainability Management Supported by People
The foundation that supports sustainability management is "people," and for Japan Post Insurance, a life insurance company, the power of our employees is of paramount importance. As a "company that develops people," we position human capital management as a key management issue and aim to create a vibrant workforce and organization. In response to changes in social behavior patterns, values, and lifestyles, we will work to improve productivity by promoting two-way communication between management and employees, supporting career development and reskilling, and restructuring operations based on AI and digital technologies, so that employees can work with a sense of satisfaction.
Moreover, the promotion of diversity is an important element in human capital management. In addition to promoting the active participation of women, balance between work and childcare/nursing care, and employment of people with disabilities, we are committed to fostering understanding of diversity, including LGBTQ+, to create an environment where all employees can actively participate. I believe that by creating an organization where diverse human resources can actively participate and inspire one another, we can improve employee job satisfaction (personal growth), which will in turn lead to the provision of better services to customers and the enhancement of corporate value.
What I Have Learned from My Own Experiences
I myself previously worked at a regional headquarters, and I had extensive interactions with on-site employees at that time. Our on-site employees take pride in having built strong relationships of trust with customers and in being people they can rely on. This is a major strength of the Japan Post Group. I truly believe that if we help these employees work with more energy and vigor, the company itself will undoubtedly grow.
Proposing insurance products to customers, getting them to enroll, and then being able to help them through insurance payouts in the event of unforeseen circumstances-this experience is the very reason for our existence as a life insurance company. I want each and every employee to understand and share this reason for existence, and work together as we aim to fulfill our social mission.
In conclusion-Being an Essential Company
Going forward, we will, with the nationwide post office network, continue to expand and deepen our connections with customers throughout Japan. As an essential company that continuously creates new value and delivers peace of mind nationwide, we will strive to both resolve social issues and sustainably enhance corporate value.
