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The Concept of Sustainability

Basic Concept

Our predecessor, Postal Life Insurance Service, was launched with the social mission of "protecting the means of fundamental livelihood of the public through simple procedures."
We have been privatized, but our mission to support people's lives through insurance has not changed.
Under our management philosophy "Be a trustful partner for people, always being close at hand and endeavoring to protect their well-being", we have set a "Sustainability Policy" to help resolve social issues and to work to achieve SDGs by fulfilling our social mission (purpose) and meeting social needs in an age of the 100-year life.
We are also working to resolve issues related to sustainability through our business activities.

Basic Concept

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Sustainability Promotion System

To strengthen our sustainability promotion system, we set up the Sustainability Committee as a consultation committee for the Executive Committee and the Sustainability Promotion Office in April 2021.
The Sustainability Committee promotes strategies, plans, etc. that contribute to resolving social issues related to sustainability by discussing specific strategies toward the realization of SDGs, reporting on the implementation of sustainability activities, etc.
The status of on-going Sustainability Committee discussions is reported to the Executive Committee in a timely manner, and important issues are discussed and decided by the Executive Committee and reported to the Board of Directors.

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Sustainability Implementation Plan

To ensure the effective and smooth implementation of our sustainability activities, we have formulated a cross-divisional Sustainability Implementation Plan that outlines measures that are closely related to each other. The Sustainability Implementation Plan designates a responsible officer for each plan, and progress is reported regularly to the Sustainability Committee.

Sustainability Implementation Plan for FY2022

(1) Achieving the SDGs through efforts to promote decarbonization and ESG
(2) Achieving the SDGs through environmental and social contribution activities
(3) Achieving the SDGs through initiatives to improve customers' well-being and management support, including health promotion and health management
(4) Achieving the SDGs through efforts to protect customers with the power of insurance by improving the value of the customer experience
(5) Achieving the SDGs through our response to customers in emergency situations
(6) Achieving the SDGs through work style reform and by improving and strengthening management
(7) Achieving the SDGs through the promotion of understanding of diversity
(8) Improving and strengthening compliance as the foundation for promoting various initiatives

Promoting Sustainability at Each Base

To achieve solutions to social issues through all our business activities, we are taking initiatives to promote sustainability at each base.

Appointment of a Sustainability Key Person

In order to promote company-wide sustainability activities, we have appointed a sustainability key person at each business site. The sustainability key persons play a leading role in encouraging employees to change their behavior, and are responsible for organizing training programs to promote understanding and awareness of sustainability at their sites, as well as for specifying and promoting various activities.

Conducting Study Sessions and e-Learning Training

To deepen understanding of sustainability and SDGs, we conduct online study sessions for our appointed sustainability key persons by inviting external lecturers. We also offer e-learning training for all employees. We also provide opportunities for employees to exchange opinions in small groups on the theme of sustainability, so that each employee can make sustainability their own business and take autonomous action.

Kampo Reform Project / SDGs (Sustainability Activities) Category

We have established the SDGs (sustainability activities) category as one of the categories of the Kampo reform project, an internal program that aims to reform our corporate culture by revitalizing inner communication. Each base makes outstanding examples of its initiatives well known across the Company, leading to an increase in new initiatives.

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Contributing to Society through Life Insurance Business

Through the life insurance business, we protect customers' lives by paying insurance claims to customers throughout Japan.

Insurance Claims/Annuities/Benefit Payments (FY2022/3)

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Extremely Large Customer Base

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The Post Office Network and Japan Post Insurance Offices across Japan

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Products with Easy Procedures and Smaller Coverage Amounts

The Company provides simple and easy-to-understand products (with easy procedures and smaller coverage amounts) and services, focusing on endowment insurance and whole life insurance, through the nationwide network of post offices.

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