The Company is promoting the following initiatives for our five materiality items (important issues), setting related targets, and managing their progress.

Notes:

1. The total percentage of customers who responded as "satisfied" or "somewhat satisfied within the 5-level rating of customer satisfaction.
2. NPS^® (Net Promoter Score) is a registered trademark of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. (currently NICE Systems, Inc.)
3. "NPS^® Benchmark Study, Life Insurance Division (2023)" by NTTCom Online Marketing Solutions
4. "Radio-Taiso" performance rate refers to the percentage of respondents who answered "I do "Radio-Taiso" once or more in a year." among those who answered "I know what "Radio-Taiso" is." in the regular online survey (on 2,400 men and women aged between 20 and 69) conducted by the Company.