Value Creation Process
We have conducted business activities by effectively utilizing the management resources we have accumulated since our founding. To meet the expectations of our customers and other stakeholders, we aim to enhance our corporate value and fulfill our social mission to become the most trusted and approachable insurance company in Japan.
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Notes:
- Number of employees (including those seconded from other companies to Japan Post Insurance, but excluding those seconded from Japan Post Insurance to other companies).
- Employees specializing in either actuary, asset management and risk management, or IT and digital fields.
- The number of customers is the sum of policyholders and insured persons (including individual insurance and individual annuities, as well as Postal Life Insurance Policies reinsured by us from the Management Network).
- The amount of insurance claims and others is the sum of insurance claims, annuity payments, and benefits. Includes payments for Postal Life Insurance Policies reinsured by us from the Management Network.
- The total percentage of customers who responded as "satisfied" or "somewhat satisfied" on a five-point scale for customer satisfaction.
- NPS® is an abbreviation for "Net Promoter Score" and a registered trademark of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. Values and order shown for reference are sourced from "NPS® Benchmark Study, Life Insurance Division (2024)" by NTTCom Online Marketing Solutions.
- Total for all six companies of the Japan Post Group as of June 1 of each fiscal year.
- Radio-Taiso performance rate refers to the percentage of respondents who answered that they do Radio-Taiso at least once a year among those who answered that they know what Radio-Taiso is in the regular online survey (of 2,400 men and women aged between 20 and 69) conducted by the Company.
