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Support for Customers with Disabilities

We are implementing the following initiatives to ensure that customers with disabilities can complete procedures with ease.

Publication of Various Information Guides in Braille

We will publish contract detail notifications in Braille based on requests from policyholders and others as well as publishing notices on maturity, pension payments, loan details, and loan repayment in Braille depending on the status of contract in force.

Substitution and Other Initiatives

Upon requests for assistance from visually or hearing-impaired customers when applying for new contracts or making various types of requests, we have several employees who act on the customer's behalf. The employees read and write on behalf of the customer regarding the content of the application form, etc.
In addition, when the call center confirms the intentions of the policyholder when applying for a new policy, if the policyholder has hearing or speech disabilities, the call center will switch to a written or face-to-face method.

Universal Design (Consideration for Diversity of Color Vision)

We work to create materials that can be easily understood by as many people as possible by adopting color universal design that considers the diversity of human color vision and universal design fonts that minimize misreading.

Sign Language Interpretation Service

We respond to inquiries from customers with hearing or speech impairments through video calls, using sign language and written communication.

Sign Language Interpretation Service (in Japanese)
 
JAPAN POST GROUP
JAPAN POST HOLDINGS
JAPAN POST
JAPAN POST BANK