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Corporate Information
Message from CEO
As the number-one company in the industry in terms of insurance claims payment we feel a great sense of responsibility to our customers and society
It has been about two years since I was appointed President of Japan Post Insurance in June 2023. Looking back over my approximately 40 years of career experience, roughly half of it was spent when the Japan Post Group was state-run and the other half has been spent after it was privatized. During my time working at the state-run organization under the Ministry of Posts and Telecommunications, I served as head of a post office located in a regional area, and after privatization, I successively served as Deputy President of three businesses of the Japan Post Group. What I felt strongly through this valuable experience was that the post office brand is our greatest strength. Through our nationwide network of approximately 20,000 post offices, we have been providing simple and easy-to-understand insurance products with smaller coverage amounts to customers throughout Japan. Through this, many customers have come to recognize our insurance as Post Office Insurance and feel a sense of trust and familiarity with it. Currently, we have one of the largest customer bases in Japan, with approximately 16.92 million customers, and in the fiscal year ended March 31, 2025 we paid ¥4.1 trillion in total payments of insurance claims and others to our customers. This is the highest amount in the Japanese life insurance industry, and I believe it is a testament to the trust with customers as well as a figure that represents our great responsibility to society. I feel the weight of that responsibility every day.
On the other hand, I deeply apologize to our customers and all stakeholders for the inconvenience and concern caused by the recently discovered improper handling of private financial information within the Japan Post Group, as well as the solicitation of sales of certain insurance products prior to obtaining regulatory approval. The Japan Post Group takes these matters very seriously and is fully committed to implementing measures to prevent recurrence by mobilizing the full strength of the Japan Post Group and to providing customer-oriented services with our utmost effort.
Pushing forward with new challenges as a company while inheriting the DNA that has been passed down since our founding
While inheriting the DNA that has been passed down continuously for over a century since our founding, such as Post Office Insurance and Postal Life Insurance, in recent years we have been promoting new challenges as a company with the aim of providing peace of mind to our customers and contributing to local communities and society. One of our main initiatives is the utilization of digital technology to simplify and speed up insurance claims payment procedures. Our predecessor, Postal Life Insurance Service, was launched with the social mission of “protecting the means of fundamental livelihood of the public through simple procedures” in 1916. To fulfill this social mission, in recent years we have incorporated digital technologies to build mechanisms that allow for simple procedures and systems that enable prompt payment of insurance claims and others, thereby improving customer experience value. Our second initiative is the promotion of impact investments. Since the state-run era, we have made investments and loans to local governments, and the funds have been used for the development of public facilities and other infrastructure throughout Japan. This DNA of conducting a sound insurance business while contributing to the communities and society through investments and loans funded by premiums received from customers has been passed down continuously, and today it is leading to our impact investment initiatives. Our third initiative is the expansion of academic-industrial collaboration. Since becoming the first Japanese life insurance company to launch educational endowment insurance in 1971, we have been supporting the lives of the younger generation through insurance. Recently, we have signed memoranda of understanding with university corporations and other institutions throughout Japan to collaborate and cooperate in promoting investment in academia’s innovative technologies and businesses. Going forward, we will create multifaceted contacts with academic-industrial partners through the formation of impact funds, outreach lectures, and exchanges between students and employees to support the sustainable (economic and) social growth and develop the next generation of financial human resources.
As a CEO, I want to achieve sustainable growth without fearing change
This November marks the 10th anniversary since the we were listed on the First Section (at the time) of the Tokyo Stock Exchange in 2015. Currently, our market valuation is such that our PBR (price book-value ratio) is below 1.0x, and as a CEO, I am keenly aware of this issue. Therefore, as a listed company, we will continue to focus on initiatives to improve our market valuation. We expect adjusted profit for the fiscal year ending March 31, 2026 to be ¥142.0 billion, representing a significant increase from the initial forecast of ¥97.0 billion set out when the Medium-Term Management Plan was formulated. We also intend to increase the dividend per share by ¥20 in the fiscal year ending March 31, 2026. We forecast a total dividend payout of approximately ¥46.0 billion, which will mark a record high for our company, and a total payout ratio of around 55% for the single fiscal year. Furthermore, in order to improve our market valuation, we set a market capitalization of ¥2 trillion as an immediate guideline in November 2024. To achieve this, it is essential that we steadily implement growth strategies that leverage our strengths, in order to achieve sustainable growth and enhance corporate value over the medium to long term. In order to meet the expectations of our shareholders and investors going forward, I, as a CEO, will continue to take steady steps toward achieving sustainable growth for our company, without fearing change.
Steadily implementing the three pillars of growth strategies that leverage our strengths
In the fiscal year ending March 31, 2026, the final year of the Medium-Term Management Plan announced in 2021, we will achieve sustainable growth and enhance corporate value over the medium to long term by working on the three pillars of growth strategies that leverage our strengths: further expansion of insurance products and services, achieving greater depth and evolution of asset management, and diversifying sources of revenue.
As part of our efforts for further expansion of insurance products and services, we will continue to stay connected with our customers across life stages and generations with the aim of retaining and expanding our customer base. Accordingly, we are working on (1) Improving products to meet customer needs, (2) Strengthening our sales force, and (3) Improving customer experience value through both face-to-face and digital means.
In addition, as part of our efforts for achieving greater depth and evolution of asset management, we aim to capitalize on changes in the market environment, to improve earnings, diversify the revenue base and improve our asset management capabilities. Specifically, as was announced in March 2025, we are pursuing a strategic partnership with Daiwa Securities Group Inc. and Mitsui & Co., LTD. and other companies in the alternative investment field. The goal is to further enhance our asset management capabilities. Furthermore, as part of our efforts to contribute to a sustainable society, we promote sustainable investments with the warmth that is unique to Japan Post Insurance. In particular, this is being done through impact investment that addresses social issues, as well as through academic-industrial collaboration.
Moreover, as part of our efforts toward diversifying sources of revenue, we aim to secure revenue in new fields with a view to stabilizing operations and further increasing profits. To boost revenue generated in other countries, we will continue partnering with KKR & Co.,, one of the world’s leading asset management firms, and its subsidiary, Global Atlantic Financial Group Limited. In addition, we are exploring a wide range of fields that have an affinity with our life insurance business and can be expected to generate synergies and contribute to earnings.
I want each and every employee to engage with confidence in their history-making work
I tell all employees to work with confidence, pride, and dignity in the fact that we have provided peace of mind to the people of Japan and contributed to the development of the Japanese economy and society for over a century. I hope that they will use this confidence and pride as a foundation to take part in making our company’s history. Becoming someone who makes history means undertaking as many duties as possible that will allow you to look back on your work one day and say with confidence that you accomplished something to be proud of. I think this is one of the best parts of work.
I also want everyone to consistently communicate with coworkers with respect. By doing this, I believe we can become a strong company in which all employees can demonstrate their individuality and capabilities, and thoroughly fulfill our social mission as an insurance company, as well as our responsibilities to our customers. In April 2022, we established a new sales system and welcomed approximately 10,000 consultants from Japan Post Co., Ltd., and we now have approximately 18,000 employees working throughout Japan. To become an organization where diverse human resources can respect each other’s individuality and play active roles, we strongly support and promote specific targets, such as expanding the roles of women, balancing work with childcare and nursing care, and employing people with disabilities. I believe that if each and every employee has a strong sense of belonging to our company and works with the desire to make it better, Japan Post Insurance will become a truly strong company.
Aiming to build and evolve our brand in order to keep providing peace of mind to customers
Without forgetting our starting point that the trust that we receive from our customers is the source of our corporate value, we will steadily fulfill our social mission (purpose), which is “We will remain trusted and selected by customers, thereby protecting their lives by providing life insurance products.” When I was appointed President of Japan Post Insurance in June 2023, the effects of the solicitation quality issues that arose in the fiscal year ended March 31, 2020 remained, but I am confident that we were able to successfully address the issue thanks to the concerned efforts of all employees. Going forward, we will transition from reconstruction to a new phase of growth to achieve sustainable growth for our company and keep providing peace of mind to our customers. To do this, we will place great importance on the concept of providing timely support for our customers’ life events, and maintain and develop the Kampo brand, the most trusted and approachable in Japan, in order to continue providing peace of mind to customers.
We sincerely thank all of our stakeholders for their continued support and guidance.
July 2025
TANIGAKI Kunio
Director and President, CEO, Representative Executive Officer
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