Director and President, CEO, Representative Executive Officer
I would like to express my sincere appreciation for your invaluable support.
We sincerely apologize for causing a great deal of inconvenience to our customers and many stakeholders as a result of the series of problems in connection with improper solicitation activities for our insurance products.
In 2016, on the 100th anniversary of our Postal Life Insurance business, we updated our management philosophy to “Be a trustful partner for people, always being close at hand and endeavoring to protect their well-being.” We deeply repent having caused the recent problems, for they would not have arisen if each and every one of our executives and employees had taken to heart the idea of closely supporting and protecting our customers as embodied in this management philosophy, and acted putting customers first.
Once again, we will go back to the origins of our management philosophy and pursue the ideal state of truly putting our customers first. To this end, we will promote a thorough reform of our corporate culture, including aspects of our operations and communication.
On October 5, 2020, we commenced “Operations Aimed at Regaining Customers’ Trust,” our initiative to regain customers’ trust.
All executives and employees of the Japan Post Group are committed to putting into practice the Group’s “Commitments to Regain Customers’ Trust,” and are making Company-wide efforts under the initiative to become a company trusted by customers once again.
We ask for your continued understanding and support.